Agentic AI with accountability
Agentic AI Operating Model for Managed Services Providers
We design operating models that integrate agentic AI into MSP service delivery to automate routine tasks, augment human expertise, and enable new managed offerings.
What we do
- Operating model design for human plus agentic AI collaboration.
- Role and responsibility mapping across people, agents, and systems.
- Toolchain selection and integration guidance.
- Governance, safety, and escalation protocols.
- Pilot implementation and scaling playbook.
Process
Map current workflows and identify automation candidates.
Define agent roles and human oversight requirements.
Select and integrate agentic AI capabilities.
Pilot with clear KPIs and safety checks.
Scale with training and governance.
Deliverables
Agentic AI operating model and RACI.
Integration blueprint and runbooks.
Governance and safety framework.
Pilot results and scale plan.
Success Metrics
1
Automation coverage and error reduction.
2
Technician productivity uplift.
3
SLA compliance improvements.
4
New revenue from AI‑enabled services.
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